Made Snappy makes complex work simple
Whether you’re exploring Made Snappy for the first time or looking for more information about our products and services, you’ll find answers to the questions we’re asked most often here.
From floor plans and virtual tours to photography, pricing and getting started, we’ve brought everything together in one place to help you find the information you need quickly. If you can’t find the answer you’re looking for, our team is always happy to help just reach out.
Links to FAQ Sections
Getting Started – FAQ
Accurate Floor Plans and Immersive Virtual Tours from 360 photos. Professional Enhancements for your photos and Marketing Tools to make it all sing!
Buy a 360 camera or use one you already own, then simply purchase a monthly subscription and start using the service immediately.
If you are a corporate customer with a monthly requirement we recommend booking an online demonstration. During this session we show you the system, discuss your requirements, and recommend an affordable package. Trials are also available
Set up takes less than a minute, in fact you can capture a 3 bed semi with gardens in less than 10 minutes.
Following your onboarding training we advise using our service as soon as possible, ideally that day.
We provide training to familiarise yourself with our equipment and our customer portal and to alert you to any common pitfalls. Most users only require one short session.
Our service is designed to work with Ricoh Theta cameras (the best for indoor 360’s) but we can work with most 360 degree cameras. Contact our customer service team and they’ll be happy to confirm if your camera is compatible.
Floor Plans – FAQ
Yes, our floor plans and measurements are at least 98.4% accurate. We are a RICS technical partner and are approved by industry groups.
Floor plans and virtual tours are delivered next working day guaranteed. (Production Working Days are 9am – 5pm Monday to Friday)
Our floor plans and virtual tours are compatible with Rightmove and other platforms.
Your branding and watermarks are automatically added to every floor plan
Yes we provide multiple editing features in the customer portal and as we operate the processing we are able to accommodate non standard requests, please contact your account manager or our production hotline.
Virtual Tours – FAQ
Virtual Tours are created inhouse by our team – we have full control. It is important to ensure your hallway/corridor shots have open doors so they team knows how the rooms fit together.
Yes. Your tours are ready to upload to Rightmove, Zoopla, your own website and your wider marketing activity.
Yes your virtual tours can have a fully branded wrapper along with live links to your normal call details such as Mobile, WhatsApp and Email
Our Tours come with built in social media sharing controls to help increase the listings exposure
Yes we provide multiple editing features in the customer portal and as we operate the processing we are able to accommodate non standard requests, please contact your account manager or our production hotline.
Yes, our 360 camera works well inside or out, including outbuildings, garages, basements and of course gardens and drives.
We recommending using the additional 4 metre aerial pole to get unusual perspectives for the outdoor spaces on your property
Yes, everyone must leave the field of view of the camera
Yes there are both public and private versions of tours available as standard
Photo Enhancement – FAQ
No. Made Snappy is designed for estate agents, negotiators and property professionals rather than trained photographers.
You can capture photographs using a smart phone or a digital camera as part of your normal property visit.
Sky Replacement, White Balancing, 360 Enhancements, Sharpening, Object Blurring, Image Relighting, Brightness Boost, Contrast Boost
Yes, we offer an object removal service, this has a small additional cost per item/size.
No. Every image starts with your real photograph. We use AI-assisted enhancement to improve lighting, colour, sharpness and presentation.
Every property at Made Snappy includes up to 25 professionally enhanced images are included with every standard property capture, with additional images available if required (charges apply).
Yes Made Snappy is the only supplier to offer blue sky replacements on 360 Virtual Tours
Your professionally enhanced photographs are usually delivered with in 30 minutes of submission.
Marketing Features – FAQ
Your logo is added to Tours and Floor Plans as standard, ensuring your brand is promoted when shared
Using a private tour, requires users to complete a registration form before viewing a property, enabling you to capture details like a validated email address
We offer in tour contact, for Calls, Messenger Apps and Email
Yes, WhatsApp call me links are embedded into your tours
Yes, you can toggle notifications so that your alerted to everyone who accesses a tour. Enabling you to contact prospective buyers during high intent periods
You can see data such as; who viewed, how long they viewed and if they shared it.
Yes, every Made Snappy agent has a dedicated showcase, featuring your favourite, floor plans, virtual tours and photography
Pricing & Contracts – FAQ
We offer flexible e-commerce and lower-volume options for customers who don’t need a full monthly subscription.
No. We offer a range of equipment options depending on your requirements, including packages for customers with compatible hardware.
Yes. As your business grows, your Made Snappy package can grow with you.
No. We’ll explain your package, any optional extras and your ongoing costs before you commit.
Yes. We offer flexible e-commerce and lower-volume options for customers who don’t need a full monthly subscription.
Support – FAQ
We offer flexible e-commerce and lower-volume options for customers who don’t need a full monthly subscription.
We offer flexible e-commerce and lower-volume options for customers who don’t need a full monthly subscription.
We offer flexible e-commerce and lower-volume options for customers who don’t need a full monthly subscription.
We are based in Plymouth, Devon on the South West Coast of the UK